Boxes galore and new packaging rules….

We have been looking into a new form of packaging recently as the couriers we use seem to have decided to enforce particular packaging rules. We ‘have’ to adhere to the rules, otherwise we are fined. Sadly, we have been fined on a few recent portraits so we have had to quickly look into how we can not only keep up our high standard of packaging, but also keep within the rules.

Having always wrapped our portraits in a beautiful red waterproof waterproof mail bags and currently have a huge storage of them, we are unable to use them any longer. The couriers want us to replace them with a cardboard box.

We researched a number of ways of doing this, even wondering if we could make our own boxes, however this would be far too time consuming. We have now found flat packed ready made boxes in seven different sizes which we can purchase online as and when required.

The first portraits were packed and sent this week and we have taken photos for our website and our blog which you can see below. Not as colourful as they use to be, however the card is double walled and sturdy so will add another layer of protection.

We have also started to add the weight and dimensions on the box itself as the couriers are also now being naughty!  When we send the portraits we have to give exact dimensions to calculate the shipping costs, however at the couriers depot, if parcels are picked out and checked, they calculate the volume which is always more than calculating weight and dimensions. So we have been fined for this too which is completely out of our control.  We are hoping that by adhering to their box packaging rule, we won’t be penalised in other ways.

Sadly we are in the hands of the couriers and we have to try to keep them as happy as possible….otherwise we could find ourselves having to hand deliver our portraits around the world!!!



  • Richard Howes August 20, 2017 at 3:25 am

    Courier companies can be a real “pain”. They overlook the fact that their delivery timing many times leaves a lot to be desired.
    The best method, to alleviate problems, is to make arrangement with two companies to handle your business with clear conditions that they don’t be fickle and implement fines at the drop of a hat.

    • petportraitartist August 20, 2017 at 8:49 pm

      They can be a pain! I can’t fault the delivery speed, though, they have always been very timely, that’s the one thing I have found 🙂 I will be contacting them if it happens again for sure.

    • Kassie September 24, 2017 at 8:21 am

      That sounds like a good idea Richard Howes – unless the courier choice is out of your hands, it might be worth sticking with one company and building a relationship with them, so they get to know you and loyally understand our needs and we show we value theirs……and any doubts can be aleviated through them gradually getting to know us and what we send.

      Which company to choose though??!! :))

      • petportraitartist September 27, 2017 at 9:26 am

        Its not an easy task to choose is it Kassie!
        Melanie x

  • Jennifer Rose August 20, 2017 at 7:51 pm

    and they seem to change the rules all the time :/

  • KARIE-ANN COOPER August 26, 2017 at 12:33 pm

    Kite packaging make fab boxes, I always use them Mel

    • petportraitartist August 29, 2017 at 10:13 am

      Thank you Karrie 😀 I did look at those as I get my foam wrap from them. I haven’t bought any yet, they will be fine for the pencils but sadly they aren’t deep enough for the oils. Our canvases are 21mm deep and by the time there is a frame on that, two pieces of hardboard and a bit of foam wrap, its just too wide to fit. They will be perfect for pencils though and I can understand how perfect they are for your pastels too! 😀 I hope you are keep well and busy too! M xx


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